Students from George C. Marshall and McLean High Schools will learn the importance of quality customer service while taking part in an educational tasting of the food offered at Coastal Flats at Tysons Corner Center on Tuesday, Nov. 16, at 9:30 a.m. Students from the two Fairfax County Public Schools study marketing in the Tysons Classroom on the Mall.
The lesson, which will provide tastes of sauces, a salad, an appetizer, a sandwich and a dessert, will help students learn the importance of presentation, customer service and restaurant management. They will use the same audit sheet used by the restaurant industry to rate standards of excellence in food preparation, and will assess the food based on appearance, flavor, texture and temperature.
Following the lesson, the restaurant will collect feedback from the students.
In conjunction with restaurant manager Don Duncan, who supports the idea of students learning by doing, marketing teacher Vera Woodson has created a real world exercise for students to understand how quality service provides a high-quality experience for customers.